SEBPO is a leading global outsourcing partner to many of the world’s largest advertising, media, and technology companies. The company specializes in ad operations, creative services, data solutions, media planning, and quality assurance. SEBPO offers industry expertise and process governance so organizations can scale, innovate, and control costs.
SEBPO has been consistently recognized as one of the “5000 Fastest-Growing Private Companies in America" by Inc., and as a Top Global Outsourcing Company (GO100) by the International Association of Outsourcing Professionals (IAOP) since 2014.
Founded in 2006, SEBPO is based in New Jersey with delivery centers in Bangladesh and El Salvador. To learn more about SEBPO, please visit sebpo.com.
78 E Main Street
Marlton, NJ 08053
Are you looking to further your career in advertising within a team of digital ad experts? Are you energized by the prospect of working with clients directly to solve their unique business needs? SEBPO is looking for an Implementation Specialist to play a key role in new partnership implementations, customer satisfaction, and overall project management.
SEBPO works with organizations to handle all of their digital advertising needs, whether operational or creative. As outsourcing experts focused specifically on digital ads, we are poised to rapidly scale to clients’ unique needs, while focusing on all the nuances of digital ad ops that affect conversion and ROI, from creating ads themselves to end-to-end campaign management.
As an Implementation Specialist, you’ll contribute your analytical mindset and strong interpersonal skills to the Service Delivery team. You’ll assist SEBPO’s VP of Advertising Operations and Director of Creative Services with new partnership implementations, ensuring that client requirements are properly gathered, and workflows address all client needs. Post-launch, you’ll monitor team performance, work hand-in-hand with teams in our delivery centers and provide regular reports to the client. You’ll also apply big picture thinking through identifying growth opportunities in existing partnerships, as well as seek out continuous process improvements that will keep us effective and efficient.
The ideal candidate should geek out on all things ‘digital ad ops,’ have a knack for strategic thinking, a strong sense of graphic design and love making other people’s lives easier. If this sounds like you, we’d love to hear from you!
NOTE: This position is remote-friendly to maintain the safety and comfort of our SEBPO team. There will be travel required to our Marlton, NJ office for pertinent team meetings, but this travel is occasional.
Work alongside SEBPO’s VP of Advertising Operations and Director of Creative Services to onboard new clients and gather their digital advertising requirements through onsite discovery meetings and/or remote calls
Create relevant documentation, such as workflows/SOPs, for the service delivery plan
Assist in developing plans for monitoring the delivery team’s progress and provide regular reports to client’s post-launch
Provide continuous guidance and support to clients throughout the partnership lifecycle, leading status calls/meetings, troubleshooting issues and brainstorming solutions
Provide suggestions for continuous process improvements in all aspects of operations and creative services (such as new client implementation, reporting, and more)
Keep up to date with relevant news and trends in digital ad operations for both clients and internal teams, becoming a subject matter expert
Use of a variety of software/tools for customer management and data analytics (e.g. Salesforce, Tableau, JIRA)
Assist the Advertising Operations and Creative Services teams with other ad hoc tasks as needed
Travel to offshore team locations, typically once a year
Bachelor’s Degree required (marketing, communications, or relevant discipline preferred)
1-3 years experience in creative design/development or digital ad operations
Knowledge in the principles of campaign trafficking, ad serving, analytics, programmatic media buying, campaign optimization, SEM, mobile and video preferred
Experience creating new processes, or improving existing ones, to drive efficiencies is a bonus, but not required.
Prior experience with creative services, banner ad design or website development is a bonus, but not required
An understanding of graphic design best practices and principles
Strong proficiency in MS Office products, particularly Excel
Familiarity in working with, interpreting, and explaining complex data
Passion for customer support and relentless pursuit of client satisfaction
Excellent interpersonal skills, both verbal and written
A mind for analytical and strategic/long-term thinking
Excellent planning and organizational skills, especially when handling multiple projects
Salary based on skills and experiences
Health insurance: Medical, dental, and vision
PTO covering vacation, sick, and other
Retirement plan with employer matching
A flexible, family-oriented environment
1 day a year that can be contributed to a charity/volunteer opportunity of your choice